Chrismoran
So I have written quite a number of emails. Hope to get a response from livetracker to activate my license which I bought over a month ago.
To say that I'm bitterly disappointed with the level of customer service and satisfaction from live tracker would be an understatement of The century, the funny thing is this is actually my second license.
You have broken links in your website which has prevented me from activating the software which I have paid for over a month ago.
This form, is the only way I can potentially contact you, I don't hold much hope, if I do not get a response, I will apply to PayPal for a refund of the software that I have again, paid for.
Frankly, this letter of service is just ridiculous, did I mention that I paid for it?
What is it that I need to do to get you to respond so I can activate my second license?
mfstaff
We have reviewed your request and would like to clarify a few important points:
1. **Our support system only accepts tickets submitted through the client area**, as clearly stated on our website. Emails are not processed for operational reasons.
2. **The activation link is working correctly**, and we have not detected any general issues. If you are experiencing an error, you need to open a support ticket and specify the exact error message received.
3. We understand that this situation may be frustrating, but in order to resolve it, it is essential to **follow the provided procedure**—opening a ticket through the client area is the **only way** to receive support.
Furthermore, we want to point out that **we have always responded to the tickets you submitted**, but you have neither read them nor replied. Accusing us of a lack of support while disregarding our responses is unfair and does not help in resolving the issue.
Lastly, we kindly ask you to maintain a professional and respectful tone in your communications. Aggressive behavior do not facilitate problem-solving and are not acceptable. We are happy to assist you, but only through the proper support channels.
We look forward to receiving your ticket so we can assist you as soon as possible.
Best regards
